Update to Bella Luna's Shipping Address and Order Confirmation Policies

Posted by Bella Luna at

SHIPPING ADDRESS POLICY

 

Please verify that your Bella Luna Account shipping address is up-to-date prior to completing checkout. If you are purchasing for another person (aka a stocking buddy), it is IMPERATIVE that the correct persons shipping address is provided AT CHECKOUT. In the case of stocking buddies, Bella Luna is unable to make changes to orders shipping address. If you fail to change the shipping address to the correct persons, arrangements will need to be made privately between you and the other person involved. If multiple stocking buddies score the same item for the same intended purchaser, the order can not be transferred to another person, the order will require cancellation. Please email us (hello@bellalunainspirations.com) as soon as the issue is noticed so that we can restock the item for public purchase.

 

If you are moving and your item has not yet shipped, please email us at hello@bellalunainspirations.com and we will process the address changes for any unshipped order. Please contact us as soon as possible to help you with this.

 

Bella Luna is not responsible non delivery or for charges associated with reshipping out a package should the address not be up to date.

 

ORDER CANCELLATION POLICY

 

In Stock Items- Your order may be cancelled anytime before the order status changes to “Fullfilled”. At this time, the order has been manifested for shipping. After this point, if you no longer want the item upon receipt, please visit our Buy/Sell/Trade page which is a great resource for selling Bella Luna Products.

Pre Order or DYO Items- Your order may be cancelled anytime before the order status changes to “Fullfilled”. At this time, the order has been manifested for production. After this point, if you no longer want the item upon receipt, please visit our Buy/Sell/Trade page which is a great resource for selling Bella Luna Products.

Custom Mini Group- Your CMG order may not be cancelled at any time. If you no longer want the item upon receipt, please visit our Buy/Sell/Trade page which is a great resource for selling Bella Luna Products.

*If you choose to pay for your order via Interac Money Transfer, payment is due immediately. Failure to pay for your order will result in order cancellation.


← Older Post


  • Hi, just wondering where u r located? Wondering if Canada/us and if prices r in Canadian or us?
    thanks
    Krista

    KRISTA on

Leave a comment

Copyright © 2020 Bella Luna
Site Design by Mod Melon Creative | Powered by Shopify