Delamination Warranty


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PLEASE READ ::THIS:: IMPORTANT REFERENCE ARTICLE REGARDING DELAMINATION PRIOR TO EMAILING.

Please ensure you choose the appropriate option based on the approx original SHIP DATE of the diaper.

Bella Luna strives to provide exceptional quality, workmanship, and customer service.
Each items is thoroughly inspected to ensure it is shipping in a condition
that meets and exceeds your expectations.
 

Delamination

  • 0-12 months since ship date- Full Warranty, shipping to Bella Luna reimbursed, remake of diaper if possible or replacement product at equivalent retail value , shipping of replacement covered. Bella Luna requires that you return the delaminated diaper in order for us to remake or replace it. We are unable to return it back to you.
  • 12 months-24 months since ship date-  Extended Warranty, shipping of affected diaper to Bella Luna paid for by customer. Bella Luna will remake the diaper (if possible or offer alternative fabrics for remake) at a cost of 50% of the original purchase price. Cost of remade diaper and its shipping to be invoiced prior to remaking the diaper. Bella Luna requires that you return the delaminated diaper in order for us to remake or replace it. We are unable to return it back to you.
  • 24 months+ since ship date- No warranty applies

    Return Instructions

    Please ensure that you send us a quick follow up email to let us know that your diaper has been shipped so that we know about when to expect it to arrive. This is especially important if we are to reimburse your return shipping, as we do not process the Bella Luna GC until we know that you have shipped the warranty work to us.  We will return the diaper to the address on this order. If the diaper is being sent on to another person, please provide us with their shipping address when checking out for this warranty work. We are unable to assume responsibility if the shipping address provided to us is in correct. You will receive a shipping notification when the warranty work has been completed.

    Canadian Return Instructions- Please affix $1.80 in stamps to a large envelope, lay diaper flat, add a little note with your return shipping address, seal, and toss in a red Canada Post mail box. If your warranty work is on a diaper that was shipped within the last 6 months, please forward us a picture of the receipt and you will be reimbursed for the associated shipping via an Bella Luna Gift Card.

    USA Return Instructions- If you have access to a printer and are familiar with it, please use paypal shipping, (international first class, 3oz weight). Alternatively, if you can not use paypal shipping, please visit the post office and request the same shipping method (int’l first class). If your warranty work is on a diaper that was shipped within the last 6 months, please forward us a picture of the receipt and you will be reimbursed for the associated shipping via an Bella Luna Gift Card.

    Bella Luna
    129 Hagar St.
    Unit 22
    Welland, Ontario 
    L3B 5V9, Canada
     

    Please leave us a brief note in the comments section of checkout letting us know what the issue is so that we can more quickly work through your request. 




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