Warranty- Freak Accident/Other
- All accidents are assessed on a case by case basis. Most often, shipping to Bella Luna paid for by customer, charge for service is dependant on issue, shipping back home paid for customer $2 (economy oversized lettermail, applicable to Canada and USA)
Please ensure that you send us a quick follow up email to let us know that your diaper has been shipped so that we know about when to expect it to arrive. This is especially important if we are to reimburse your return shipping, as we do not process the Bella Luna GC until we know that you have shipped the warranty work to us. We will return the diaper to the address on this order. If the diaper is being sent on to another person, please provide us with their shipping address when checking out for this warranty work. We are unable to assume responsibility if the shipping address provided to us is in correct. You will receive a shipping notification when the warranty work has been completed.
Canadian Return Instructions- Please affix $1.80 in stamps to a large envelope, lay diaper flat, add a little note with your return shipping address, seal, and toss in a red Canada Post mail box. If your warranty work is on a diaper that was shipped within the last 6 months, please forward us a picture of the receipt and you will be reimbursed for the associated shipping via an Bella Luna Gift Card.
Please leave us a brief note in the comments section of checkout letting us know what the issue is so that we can more quickly work through your request.