Wrap Around Fabric Warranty


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Bella Luna strives to provide exceptional quality, workmanship, and customer service.
Each items is thoroughly inspected to ensure it is shipping in a condition
that meets and exceeds your expectations.
 
Each items is thoroughly inspected to ensure it is shipping in a condition
that meets and exceeds your expectations.

Wrap Around Fabric

  • 0-6 months since ship date- Full Warranty, shipping to Bella Luna reimbursed, no charge to fix/replace diaper, shipping back covered
  • 6+ months since ship date- With use, all textile fabrics will show signs of wear and tear. This is especially true for Cloth Diapers which endure rigorous washing schedules and direct exposure to bacteria. As the factors that  influence the degree a diaper wears is completely out of Bella Luna's control, Bella Luna does not offer warranty past 6 months on wrap around fabric. 
To reduce the signs of wear and tear on your Bella Luna Diapers, the following is recommended:Having a larger stash of diapers helps keep them in good rotation, decreasing overall wear.
  • -Rinse diapers well after they have been soiled to help remove bacteria.
  • -Do not leave diapers in a hot, humid, air stifled bag for longer than necessary. This is the perfect breeding ground for bacteria.
  • -If you have hard water, use a water softening product such as calgon. Hard water has been shown to increase fabric wear. It has also been shown to not clean diapers as well, which may cause repelling/leak issues or inadequate bacterial removal.
  • -Show that diapers off! Going pantless reduces wear on the fabric, especially so at the elastic area. Jeans are one of the worst offenders for fabric wear due to the friction of the thicker pants and the diaper elastic.

        Return Instructions

        Please ensure that you send us a quick follow up email to let us know that your diaper has been shipped so that we know about when to expect it to arrive. This is especially important if we are to reimburse your return shipping, as we do not process the Bella Luna GC until we know that you have shipped the warranty work to us.  We will return the diaper to the address on this order. If the diaper is being sent on to another person, please provide us with their shipping address when checking out for this warranty work. We are unable to assume responsibility if the shipping address provided to us is in correct. You will receive a shipping notification when the warranty work has been completed.

        Canadian Return Instructions- Please affix $1.80 in stamps to a large envelope, lay diaper flat, add a little note with your return shipping address, seal, and toss in a red Canada Post mail box. If your warranty work is on a diaper that was shipped within the last 6 months, please forward us a picture of the receipt and you will be reimbursed for the associated shipping via an Bella Luna Gift Card.

        USA Return Instructions- If you have access to a printer and are familiar with it, please use paypal shipping, (international first class, 3oz weight). Alternatively, if you can not use paypal shipping, please visit the post office and request the same shipping method (int’l first class). If your warranty work is on a diaper that was shipped within the last 6 months, please forward us a picture of the receipt and you will be reimbursed for the associated shipping via an Bella Luna Gift Card.
        Bella Luna
        129 Hagar St.
        Unit 22
        Welland, Ontario 
        L3B 5V9, Canada
         

        Please leave us a brief note in the comments section of checkout letting us know what the issue is so that we can more quickly work through your request. 




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